AFA-CWA COUNCILS 28, 29 & 03 GRIEVANCE PAGE

YOU ARE ENTITLED TO UNION REPRESENTATION WHEN ATTENDING ANY MEETING WITH THE COMPANY. PROBATIONARY FLIGHT ATTENDANTS ARE ENTITLED TO UNION REPRESENTATION REGARDING CONTRACTUAL ISSUES. IF YOU ARE ON PROBATION AND ARE CALLED IN FOR A DISCIPLINARY ISSUE PLEASE CALL A GRIEVANCE COMMITTEE MEMBER FOR ADVICE ON REPRESENTING YOURSELF.

• ALWAYS CARRY YOUR CONTRACT AND REFERENCE HANDBOOK WITH YOU.
• IF YOU BELIEVE THE CONTRACT IS BEING VIOLATED, PROFESSIONALLY POINT OUT TO THE SUPERVISOR OR SCHEDULER WHAT SPECIFICALLY IS BEING VIOLATED.
• DOCUMENT EVERYTHING! WHO YOU SPOKE WITH, THE DATE, AND THE TIME YOU SPOKE WITH THEM AND EXACTLY WHAT WAS SAID.
• CONTACT A GRIEVANCE COMMITTEE MEMBER TO DISCUSS IF A GRIEVANCE WILL BE FILED.
  (please do so ASAP with your contact numbers)

  HOW DOES THE GRIEVANCE PROCESS WORK?

This information is also found in Section 4, Grievance Procedure.

There are 2 types of grievances: Disciplinary and Contractual

  Disciplinary Grievance:

1. A flight attendant will be notified in writing of any disciplinary action

2. A flight attendant has 10 working days to file a grievance. The grievance must be in the mail certified by the 10^th day. Please do not wait until the 9^th day to get information to a committee member.

Contractual Grievance:

If you feel the company has violated your contract, a grievance must be filed within 30 days of becoming aware a violation occurred. Again, this must be sent certified mail.

STEPS OF A GRIEVANCE:

1. Grievance is filed in writing sent certified mail by a committee member.

2. In-flight director answers grievance (if the response is satisfactory to member and or AFA the grievance is settled, if it is not satisfactory the grievance goes to the next step.)

3. Within 10 days the grievance is then sent to Director of Employee Relations. A hearing is held with grievant and or committee member, the Director will then respond in writing, within 15 days (If the response is satisfactory, then the grievance is settled, if it is not satisfactory, the grievance goes to the next step.)

4. The grievance is appealed to System Board. This means that the AFA and the company were unable to settle grievance and it will now be settled before an Arbitrator and the decision is binding.

      

-A petty inconvenience of the working world, i.e., "I don't like the van driver at the overnight hotel."

 
-A serious problem in which management places a flight attendant in an unfair position/violates the agreement.